IT Support Apprentice

Weekly Hours Worked: 40hrs - 30 minute lunch break- Monday to Friday, 9-5.30pm About Company Proptech, software company who create software to help make the buying, selling and lettings process easier for everyone from Estate Agents, Letting Agents, Landlords and me and you as consumers. The Role If you join us, you’ll be helping to improve the property industry for everyone. If you love autonomy, are naturally curious, and want to have a genuine impact within a growing company, we think you’d fit right in! We’re now looking for an IT Support Apprentice to join our small, growing internal IT team. You’ll be supporting around 225 colleagues across the business, reporting to our IT Manager, while working towards a Level 3 Information Communications Technician apprenticeship over 17 months. On a day-to-day basis, you’ll be the first point of contact for IT support across Street Group. You’ll pick up requests, troubleshoot problems and get people back up and running, so our IT Manager can focus on bigger projects. As your knowledge grows, you’ll get hands-on, supervised experience across the wider IT setup, including devices, cloud tools, networking and security, and take on more responsibility as the programme goes on. You don’t need previous experience in an IT job. What matters most is a real interest in technology, a patient and helpful approach, and a desire to learn and grow with us. Your off-the-job learning time is protected, and we’ll work closely with your training provider throughout. Here’s what you can expect to be working on as an IT Support Apprentice at Street Group Acting as the first line of support for IT tickets and requests from colleagues, resolving issues or escalating them with clear notes Setting up, configuring and issuing laptops (Mac and Windows) for new starters, and processing returned devices from leavers Keeping our hardware asset register up to date and managing our stock of peripherals and spares Managing user accounts and licences in Google Workspace and our other software tools, with support from the IT Manager Looking after our meeting room video conferencing equipment and office network kit Keeping our IT documentation and how-to guides up to date so colleagues can help themselves Getting involved in IT projects such as device management, security tools, networking and scripting, taking on more as your apprenticeship progresses Completing your apprenticeship learning and working with your training provider to build your skills and qualification Our company benefits: Joining a new team in an exciting business with huge ambition Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day. Hybrid working Joining a culture that supports your development and encourages growth £500 yearly L&D budget for your career development Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!) Your birthday on us - we pay, you stay away 'Give something back' - 2 paid days volunteering on us Fully stocked fridge and beers (or an alternative) on us every Friday afternoon Company and team off-sites, events and happy hours A chance to work on cutting edge technology Cycle to work scheme Electric car salary-sacrifice scheme Comfortable relaxed office space - office dogs welcome! Feel good about sustainability - we're a climate positive company! Enhanced maternity, paternity & adoption pay Mental health & well-being support via Health Assured Regular wellbeing initiatives