Job Description
Location: Glasgow, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. 2027 End User Support Apprentice - Level 3 Information Communications Technician Apprenticeship Start Date: 6 September 2027 Salary: GBP24,000 per annum Employee type: Permanent Location: Glasgow Working Schedule: 37 hours a week,Monday - Thursday 8 hours a day, Friday 5 hours (Flexible start time between 7:00am - 9:30am) Are you passionate about IT and offering great technical support? Do you have an inquisitive mind? Do you want to be part of an Apprenticeship Programme that will develop and challenge you? If so, then look no further! Benefits of the programme: Earn a salary while studying for your apprenticeship Gain hands-on experience in a real IT support environment Receive job-specific training and development Secure a permanent role from the start of your apprenticeship Tuition fees for the approved training providers are fully covered About the Role As an End User Support Apprentice, you will become a valued member of our EUS squad to cover IT support to all UK business users on site. Your responsibilities may include: Logging, troubleshooting, diagnosing and managing incidents Assisting with incidents & service requests Stock Management Laptop/desktop builds Software deployments Mobile phone deployments And much more What You Will Learn Throughout your apprenticeship, you will develop knowledge and skills in: ServiceNow (Service Desk tool) Assisting end users with day-to-day issues Delivering excellent service to internal customers Working closely with colleagues across functions to collaborate effectively Core IT principles Service Management and troubleshooting IT Security fundamentals Apprenticeship Programme For this position, you will enrol onto a Level 3 ICT apprenticeship programme, delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life IT/IS team. The programme is delivered through a virtual learning model, combining: Live virtual lectures Online learning resources Self-directed learning activities Entry Requirements To apply, you will need: 5 Standards or National 5s grade C or above including English and Maths Need to be a resident in Scotland on or before 1 August 2027 and for the duration of the programme Please note that applicants who already hold a relevant degree will not be eligible for this programme. Benefits • Competitive salary of GBP24,000 per annum • Performance-related pay uplifts • Holiday entitlement of 201 hours a year (plus a company day and bank holidays) • Contributory Company Pension • Health Care Cash Plan • Hybrid/flexible working options • Employee assistance programme • Learning and development support • Employee discounts and wellbeing initiatives • Life Cover • 80 Hours Volunteering per year (first two years) Thales Apprentice Recruitment Process 1. Apply Online - submit your application online to register your interest. You only need to register for one role as you will have the opportunity to apply for additional roles at the full application stage. 2. Upload Your CV 3. Check your emails for the invitation to apply - this will comefrom 4. Complete Your Application - follow the link provided in the email to complete your application. You can apply for one primary role and up to 3 additional roles. 5. Complete Online Tests - undertake the online assessments designed to evaluate your suitability for the role. 6. Virtual Assessment Centre - candidates who progress from the online assessment stage will attend a virtual assessment centre, which will include group exercises, and competency-based interviews. 7. Job Offer - successful candidates who perform well throughout the recruitment process will receive a job offer from Thales. For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit Thales Future Talent - Connectr . Please note, assessment centres for shortlisted candidates will be held between February - May 2027. Induction week for all Graduate and Apprentices will take place from Monday 6 September - Friday 10 September