IT Support Apprentice

As an IT Support Apprentice, you will: Provide first-line IT support to colleagues across the business. Log, monitor and help resolve IT support requests. Assist with troubleshooting hardware, software, printing and connectivity issues. Support the setup and deployment of laptops, desktops, mobile devices and printers. Assist with user account management and new starter setup. Provide support for Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive. Help maintain IT asset registers, software licences and support documentation. Contribute to the creation of user guides, knowledge base articles and IT procedures. Support routine cybersecurity, patching and backup activities. Assist with monitoring and maintaining network and infrastructure services. Support business applications including Microsoft Dynamics 365 Business Central and Microsoft Power Platform. Participate in IT improvement projects and testing activities. Attend apprenticeship training sessions and complete all required coursework.