Job Description
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. What you’ll do at work Working closely with the wider team, you'll support the day-to-day administration, sales and customer service activities of the business. The role is primarily office and customer-facing, with additional responsibilities in the stores and occasional support in the workshop. This varied role may include: Responding to customer enquiries by telephone, email and in person Providing customers with information about hydraulic hoses, fittings, valves and other products Creating accurate quotes and processing sales orders Processing invoices and supporting general accounts administration Entering and updating customer, order and product information on the company's systems and ERP system Maintaining accurate records, databases, spreadsheets and filing systems Supporting the sales team with administration and customer follow-up Liaising with customers and suppliers to obtain information and resolve queries Building positive relationships with trade customers through responsive and professional customer service Receiving and processing incoming deliveries Supporting stock control and carrying out regular stock takes Checking, organising and replenishing stock in the stores Picking, packaging and preparing products for dispatch Preparing and processing paperwork relating to orders and deliveries Assisting with the organisation and maintenance of the stores and office Supporting the team with general administrative tasks and projects Providing occasional support in the workshop when required, including assisting with practical tasks and developing an understanding of hydraulic hose assembly and workshop processes Following company procedures relating to health and safety, quality and customer service