IT Apprentice

The pattern of hours will be 37 hours per week, All Year Round Monday to Friday 8.00am – 4.00pm with a 30-minute unpaid break each day and an earlier finish of 3.30pm one day per week. The closing date for this post is: Friday 2nd October 2026 at 8:00am. We reserve the right to close this vacancy early should sufficient applications be received. Early applications are therefore encouraged. The role is based primarily at Benton Park School Rawdon but may involve work at any of our Trust schools and SLA schools. The ICT Apprentice will provide first-line IT support to staff and students across the school and wider Trust environment, and help build, image and deploy Windows devices across our sites. Acting as the first point of contact for IT support, the role is responsible for logging, triaging, resolving, and escalating incidents and service requests efficiently and professionally in line with Trust standards and service expectations. The postholder will support the smooth day-to-day operation of teaching, learning, and business systems within a fast-paced educational environment, delivering a high standard of customer service across multiple schools. Key Responsibilities: Service Desk & User Support Act as the first point of contact for IT support requests via phone, email, walk-up queries and the Trust IT service desk platform. Log, categorise, prioritise and maintain incidents and service requests accurately within the IT service desk system. Provide first-line troubleshooting for common hardware, software, printing, Microsoft 365, Windows, Chromebook and network connectivity issues. Support user account and access requests, including password resets, account unlocks and basic permissions queries, in line with Trust procedures. Provide responsive on-site support for staff and students, including assistance with device access, login issues and classroom technology. Support the use of interactive displays, projectors, visualisers, printers and audio equipment to help ensure lessons, examinations, events and meetings run smoothly. Prepare IT equipment and learning spaces for lessons, examinations, events and staff meetings as required. Escalate complex or unresolved issues to appropriate IT team members, keeping users updated on progress and resolution timescales. Deliver a professional, approachable and customer-focused support experience at all times. Device & Asset Management Assist with the setup, configuration, imaging, deployment, and collection of laptops, desktops, Chromebooks, and mobile devices Maintain and update IT asset registers accurately Support basic hardware repairs, upgrades, and peripheral replacement Assist with stock control and management of IT consumables and equipment Operational & Administrative Duties Adhere to Trust IT policies, safeguarding procedures, cyber security standards, and data protection requirements Maintain accurate documentation, ticket updates, and technical records Support onboarding activities for new staff including account creation and device preparation Contribute to maintaining a clean, organised, and professional IT workspace Support Trust-wide IT projects, deployments, and rollout activities during quieter operational periods Responsibilities Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person Be aware of and support difference and ensure equal opportunities for all Contribute to the overall ethos/work/aims of the Trust Appreciate and support the role of other professionals Attend and participate in relevant meetings as required Participate in training and other learning activities and performance development as required To support, uphold and contribute to the development of the Trust’s Equality policies and practices in respect of both employment issues and the delivery of services to the community General Accountabilities Be aware of the Trust’s duty of care in relation to staff, students and visitors and to always comply with the MLT Health and Safety and Premises Management Policy Establish and maintain positive, constructive and professional working relationships with staff across the MLT estate, visitors, students, parents and other professionals Be aware of and comply with the code of conduct, regulations, and policies of the Trust Develop self within the post, undertaking training/appraisal as appropriate to ensure that relevant knowledge and skills are updated to support school development Recruitment and Selection Policy Statement The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Moorlands Learning Trust is committed to the protection and safeguarding of children and young people in our recruitment procedures and in all our work across and beyond school. The school adheres to statutory guidelines in