Job Description
Description of Company: Woodside Pharmacy is a friendly independent community pharmacy serving the Woodside area of Telford. We are a small, close-knit team who know our patients by name — many of them have used us for years. We deliver NHS and private clinical services alongside day-to-day dispensing, and we are growing the range of care we offer to our community. The right person is someone who: ● Wants to work in pharmacy specifically — not just "any job in healthcare" ● Is ready to commit to the full 18-month programme and see it through ● Will study at home to hit coursework deadlines, alongside working full-time ● Turns up reliably, on time, every day — a pharmacy cannot open a dispensary short-staffed ● Is comfortable being the person a patient trusts with something personal Clinical ● Prepare and dispense prescription medication accurately, under the supervision of a registered pharmacist ● Support the pharmacist in delivering NHS and private clinical services safely and effectively ● Learn to interpret and process prescriptions in line with legal and regulatory standards ● Maintain accurate, confidential patient records and help manage repeat prescriptions and medication synchronisation ● Follow Standard Operating Procedures, spot when something does not look right, and escalate it ● Work alongside GPs, nurses and other healthcare professionals to support good patient outcomes ● Keep your clinical knowledge and mandatory training current Stock and retail ● Manage stock levels — ordering, receiving, checking in and organising medicines, OTC products and healthcare lines ● Build working relationships with wholesalers and help us buy well ● Keep shelves stocked, labelled and in date, and remove expired or recalled products in line with guidance ● Set up promotional displays and seasonal health campaigns ● Carry out stock audits ● Help the team hit daily and weekly NHS and private service targets Shop floor and daily operations ● Support opening and closing procedures, cash handling and till reconciliation ● Keep the shop floor clean, tidy and well presented ● Unpack deliveries, restock shelves and keep storage areas organised ● Work with the rest of the team to keep the workflow moving during busy periods Customer service ● Greet every customer warmly and deal with enquiries patiently and professionally ● Give sound, appropriate advice on OTC medicines and health products, referring to the pharmacist when needed ● Process transactions accurately on the pharmacy's POS system ● Resolve complaints and concerns calmly, and know when to bring in a colleague ● Explain to patients how to use their medicines correctly, and promote the services we offer Social media champion This is a real part of the job, not an afterthought. You will be our voice online: ● Take ownership of our Facebook, Instagram and TikTok presence, posting regularly and consistently ● Create simple, engaging content — short videos, photos, stories — that shows what we do and who we are ● Promote our NHS and private services, seasonal campaigns (flu, travel clinic, weight management) and new product lines ● Monitor comments and messages, respond promptly and politely, and pass anything clinical straight to the pharmacist ● Help grow and keep our local following, and flag reviews — good or bad — to the team ● Work within GPhC and ASA rules at all times: no patient images or information, no photographs of prescriptions or the dispensary, and nothing published without a pharmacist's sign-off where it touches on medicines or health claims