Apprentice Digital Innovation (Level 3)

About the Role This is a Fixed Term contract for 18 months (duration of the apprenticeship). Apprenticeship rates for this post are dependent on age. Please see below for the applicable rates:Level 3 Apprenticeship Rates: Under 18 years - £16,012 per annum 18-20 years - £21,510 per annum 21+ years - £24,520 per annum Are you passionate about technology and eager to help others build confidence in the digital world? Luminate Education Group is looking for a Apprentice Digital Innovation (Level 3) to join the Digital Innovation team. In this role, you will be the friendly, providing face to face hands-on support to staff as they explore educational technology and AI tools. Working alongside our Digital Innovation Specialist, you’ll bridge the gap between digital strategy and daily teaching practice, delivering quick-start guides, basic training, and one-to-one help to make technology easy and accessible for everyone. What You Will Do Support Training Sessions: Co-deliver engaging workshops, webinars, and informal drop-in sessions on Google Workspace, Microsoft 365, Canva, and AI apps like Gemini and CoPilot. Create Helpful Resources: Design simple "how-to" guides, quick video tutorials, and visual cheat sheets to make complex tools easy to understand. Deliver 1-to-1 Support: Provide patient, empathetic guidance to staff members with lower digital confidence, helping them save time in their daily routines. Build AI Resources: Help develop and maintain a group-wide digital innovation and AI resources to support staff with admin tasks and lesson planning. First-Line Troubleshooting: Act as a "jargon-buster" and technical help point to solve everyday software issues before escalating to core IT teams. Promote Accessibility & Safety: Ensure all learning resources are accessible to all users while promoting safe digital habits and data security. About You A genuine passion for technology and its ability to transform everyday working and learning. Excellent communication skills with the ability to explain technical ideas in simple, non-jargon language. Good proficiency with tools such as Google Workspace, Microsoft 365, or Canva. An empathetic, patient, and approachable mindset with a positive "can-do" attitude to problem-solving. Level 2 qualifications including English and Maths, with a commitment to achieving a Level 3 Digital Support Technician apprenticeship. A basic understanding of data security, cybersecurity awareness, and GDPR in an educational environment.