Apprentice Service Advisor

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Welcome and assist customers in person and over the phone in a professional manner Book in vehicles for service and repairs, managing workshop schedules effectively Liaise with technicians to ensure timely updates and accurate information for customers Prepare job cards, estimates, invoices, and ensure compliance with company and manufacturer procedures Maintain accurate records of customer interactions and service history Provide a high standard of customer care and help drive service department performance