IT Apprentice

Weekly Hours Worked: Monday- Friday, 9 - 17:30 About Company CIL is a global growth strategy consultancy. We work with organisations on the decisions that shape growth, from value creation strategies to pricing, data and analytics. Our approach is rigorous and practical, grounded in deep sub-sector knowledge and careful analysis. We dig into the detail, test assumptions and stress-test every recommendation against the realities of the market. That’s how we help organisations see what matters, think ahead, and set clear priorities that lead to confident decisions and strategies built to deliver results. We have offices across Europe, the UK and US, and work across a wide range of sectors. Although we work in structured project teams, we are socially very equal, friendly and inclusive – our ‘culture’ is the product of our people. Our values of excellence, integrity, and supportiveness guide how we work, both with clients and each other. Duties and Responsibilities Provide first-line IT support to staff across our offices — logging, triaging and resolving tickets via our helpdesk system. Assist with device lifecycle management: building, provisioning and enrolling laptops into Intune and Entra ID. Help maintain user accounts, groups and licensing across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams). Support day-to-day monitoring of our security tooling (Microsoft Defender for Endpoint), escalating anything unusual. Help manage printers, peripherals and meeting room AV/Teams Rooms setups across our offices. Maintain clear documentation — asset registers, runbooks and knowledge base articles. Assist with onboarding and offboarding processes, working closely with HR. Build fluency with AI tools such as Microsoft Copilot and Claude as part of your everyday work, in line with CIL’s wider commitment to embedding AI across every team. Get involved in wider infrastructure projects as they arise, shadowing senior team members to build your skills over time. Complete apprenticeship coursework and off-the-job training towards the Level 3 Information Communications Technician standard, with dedicated study time built into your working week. Given the hands-on, mentoring-led nature of this apprenticeship, we'd expect you to be office-based full-time so you can learn directly from the team. This role is based in our London office, with occasional travel to our Frome office for team days. Working for CIL We have two offices in the UK – one in London and one in Frome, near Bath. Our London office is based in the heart of The City near Bank / St Pauls, and within easy commuting distance of most parts of London. Our Frome office is located in beautiful Somerset and offers the same great career experience but from a base in the countryside. We also have offices in the USA (Chicago & New York), France (Paris), and Germany (Munich). Although we work in structured project teams, we are socially very equal, lively and inclusive. There are no corner offices, no cliques – we work in open-plan offices and are not political. We think ‘a culture’ is something other firms have to invent. Ours is the product of the people we employ. Our People We have a team of ~280 highly qualified, highly skilled people across our six offices. Successful CIL people share some key attributes: A ‘growth mindset’ when it comes to problem solving Motivation and ambition, able to stand on their own two feet Strong team working and people skills Outstanding numeracy, written and verbal communication skills Humility and quiet self-confidence – we are not an ‘alpha’ environment A keen sense of humour and broad shoulders Qualification criteria We have strict qualification criteria for this role. These are: A genuine interest in IT and technology, and enthusiasm for building a career in the field. Good written and verbal communication skills. Comfortable speaking to people in a customer-facing role. A methodical, curious approach to problem-solving. Ability to be proactive and work independently, as well as part of a team. Comfortable picking up new tools and technologies quickly, including AI-assisted ways of working. Benefits Competitive renumeration package, with participation in our company’s discretionary bonus scheme and matched pension contributions of 5% of basic salary, via salary sacrifice. Generous holiday entitlement (25 days, with an additional discretionary ‘CIL Day’ around Christmas) with option to purchase five additional days each year. Option to join our company private healthcare scheme through Vitality, which includes a Dental, Optical and Audiological cash plan alongside a variety of wellbeing rewards and incentives. Life assurance and long-term sick cover. Enhanced parental leave & pay policies. Support to undertake training relevant to your role and access to personal online career coaching via a third-party provider. Regular company events & socials. We encourage candidates from all backgrounds to apply. CIL commits to creati