Ambulance Care Assistant

Exciting opportunities available for Ambulance Care Assistants to join our team in Bournemouth ​ Who Are We? At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide. ​ What Can You Expect? You would be joining us in the role of Ambulance Care Assistant (ACA), delivering a vital service to our patients. Being a ACA is so much more than just driving. It’s about providing safe, reliable and friendly transport to vulnerable patients who need it the most. ​It’s a role that requires patience, empathy and resilience as, whilst the role is incredibly rewarding, it can be physically and emotionally demanding. If you’re someone who thrives on connection, takes pride in doing things properly, and wants to be part of a team that lives our values, particularly Care, Respect and Social Value, we’d love to hear from you. The standard hours for this role are typically 37.5 hours per week. This is a shift-based role, you’ll work as part of a rota covering early mornings, evenings, lates and night shifts, which can fall on any day across the 7-day week, including weekends and public holidays. Shifts will vary, so flexibility is essential. ​ Summary Of Main Duties Include: Patient Transport & Care - Safely drive patients to and from healthcare appointments while providing reassurance, support, and compassionate care throughout their journey. Assisting with Mobility - Helping patients with mobility needs, including safe lifting, use of specialist equipment, and transferring patients to and from vehicles or their homes. Communication & Compassion - Communicating clearly and kindly with patients, families, and healthcare staff, maintaining dignity, respect, and patient confidentiality at all times. Vehicle Checks & Basic Administration- Carrying out daily vehicle checks, keeping all equipment clean and ready in line with Infection Prevention and Control procedures, and ensuring that any incidents and/or journey details are accurately recorded as required. ​ What’s In It For You? Market Leading Pay - with increased rates for agreed overtime Contractual Sick Pay - after 12 months service Employee Assistance Programme - delivered by the UK’s #1 EAP service- Health Assured Increased Holiday Allowance - after years of service Refer a Friend Scheme - Earn up to £500 for each friend you bring on board Fully Funded Training and Uniform – Kick off your role with two weeks of training, enjoy ongoing mentorship, and re