IT Support Apprentice

This is a full-time, office-based role, Monday to Friday. About the Role As an IT Support Apprentice, you will be part of our IT team, helping to ensure that colleagues across the business receive excellent technical support. You will learn how to diagnose and resolve common IT issues, support users with software and hardware, and gain experience working with professional IT systems and processes. No previous IT work experience is required. We are looking for someone with a genuine interest in technology, a willingness to learn, and a positive attitude. What You'll Be Doing IT Helpdesk Support Providing first-line support to colleagues across the business. Responding to IT support requests through our helpdesk system. Learning how to diagnose and resolve hardware, software and network issues. Escalating more complex issues to senior members of the IT team. User Support Assisting users with password resets and account access. Helping colleagues use business systems and software applications. Providing friendly and professional customer service when resolving IT issues. Hardware and Software Setting up and configuring laptops, desktops, monitors, printers and other equipment. Assisting with software installations and updates. Supporting the maintenance of IT equipment and asset records. Documentation and Administration Recording solutions and updates within the helpdesk system. Helping create user guides and IT documentation. Assisting with IT administration tasks and system housekeeping. Learning and Development Developing knowledge of Microsoft 365, operating systems, networking and cyber security. Working towards your apprenticeship qualification. Learning from experienced IT professionals and gaining exposure to business technologies.