Job Description
What you'll do at work Your responsibilities will include: Answering incoming telephone calls and responding to emails Creating and scheduling social media content Arranging and managing client appointments Updating records and maintaining accurate information Preparing emails, documents and other administrative paperwork Using Microsoft Office and other digital systems Supporting the wider team with day-to-day administration Handling information confidentially and following company procedures Communicating with clients and colleagues by phone, email and online platforms Assisting with meetings, appointments and general office organisation Supporting projects and helping with improvements to administrative processes Requirements Essential qualifications: GCSE Maths and English at grade 4/C or above Previous experience is not essential, as full training will be provided as part of the apprenticeship. Skills Good communication skills Basic IT skills Organisation and time management Attention to detail Administrative skills Ability to work as part of a team Problem-solving skills Logical approach to tasks Confidence using telephone and digital communication Training You will work towards a Level 3 Business Administrator qualification alongside gaining practical workplace experience. The apprenticeship will cover areas including: Business administration and office procedures Producing professional emails, letters, reports and documents Maintaining records and databases Using IT systems and Microsoft Office Communicating with customers and colleagues Organising meetings and appointments Managing priorities and meeting deadlines Supporting projects and business processes Handling confidential information Identifying and suggesting improvements to workplace processes After this apprenticeship There may be an opportunity for permanent employment following successful completion of the apprenticeship.