IT Technician Apprentice

Weekly Hours Worked: 9.30 – 4 Monday - Friday About Company It support and repair, retail hardware and software, retail accessories and printer ink. Duties and Responsibilities Assist in the diagnostics and repair of hardware/software failures and user generated issues Use your knowledge of Windows and Mac OS software to troubleshoot issues and resolve them for the user, both in person and, via remote support Interact with customers in our store and answer customer queries on the telephone and by digital contact Assist customers in our store with the purchase of hardware, software, printer ink and accessories Maintain good and safe housekeeping standards in the shop and workshop areas Comply with Company dictated procedures in the handling of computerised devices, data security and protection, cash handling and customer record-card completion Comply with company dictated procedures concerning the safe handling of electrical goods, chemicals (cleaning fluids, solvents), fire safety equipment and security routines Attend Company sourced training courses in association with your Apprenticeship Learning Plan Sign and comply with the Company’s dictated procedure in the reporting of illegal and legal adult digital content Comply with our Equal Opportunities and Equitable Access policy Comply with our dress/uniform code To assist in the diagnosis of, and the repair of, computerised device failure, software failure and software installation failure. To sell our range of hardware and software products and to assist customers at the counter and on the telephone.