IT Support Apprentice

Weekly Hours Worked: 37.5 hours per week, Monday - Friday 09:00 - 17:30 About Company NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries. Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world, and become part of an exciting long-term plan for sustainability, and a better future. Key Responsibilities As an IT Apprentice, you will be required to undertake the following responsibilities as part of your day to day activities: First-line support Provide first-line technical support to employees, resolving hardware and software issues. Log and manage support tickets using a helpdesk system. Assist with the setup and configuration of workstations, laptops, and mobile devices. Systems Administration Assist with the maintenance and monitoring of IT systems and networks. Perform routine audits through system checks and backups. Network Support Assist with basic network troubleshooting and maintenance. Learn about network protocols and technologies. Help to ensure network security and stability. Data Management Assist with data entry, data backup, and data recovery processes. Learn about database management and data security. General Assist with the inventory of IT equipment. Create and maintain IT documentation. Follow IT security policies and procedures. Apprenticeship Learning and Development Attend training sessions and workshops to develop your IT skills. Complete coursework and assignments as part of your apprenticeship program. Stay up-to-date with the latest IT trends and technologies. Work towards achieving the required qualification. As a dynamic organisation, NQC Ltd. may require for an employee’s duties to vary from time to time. The post holder acknowledges that they may be required to work flexibly and undertake other reasonable duties relevant to the role, within the scope of, and proportionate to, the nature of the post. General Responsibilities In addition to the key role responsibilities outlined above, all staff are required to undertake the following responsibilities in adherence with company policies: ● Be an ambassador for the company at all times. ● Maintain a high quality of communications, internally and externally. ● Carry out any reasonable job related task requested. Adhere to all company policies and clauses included within the employment contract and company intranet, in particular the Information Security Policy, of Business Ethics, the Equality and Diversity Policy, the Health & Safety Policy, Internet and Email Policy and other asset related policies. ● Attend training courses provided by the company and maintain awareness and adherence to company policies and processes.