Job Description
This is an apprenticeship opportunity.As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments. You will be responsible for various administrative and customer-facing tasks within the service department.While responsibilities may vary depending on the employer and the size of the company, typical duties include:Understanding and addressing customer concerns, then coordinating with techniciansScheduling and booking vehicle service appointmentsCommunicating with customers about any additional required workProviding estimates for repair times and costsManaging customer complaints and feedbackResponding to customer inquiries and requestsMonitoring the progress of vehicles in the workshopAs the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.