Network Engineer Higher Apprenticeship - Immersive IT Ltd

Join Immersive IT, for an opportunity to learn, grow, and make a meaningful difference while delivering innovative technology solutions to businesses. Main Responsibilities Provide 2nd Line IT support, acting as an escalation point for complex technical issues and service requests. Troubleshoot and resolve hardware, software, operating system, and endpoint-related problems. Administer and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, Intune, Entra ID, and Microsoft Defender. Manage and maintain Windows Server environments, Active Directory, Group Policy, DNS, and DHCP services. Diagnose and resolve network, Wi-Fi, VPN, connectivity, and firewall-related issues. Deploy, configure, and support Windows 11 devices, mobile devices, printers, and Intune-managed endpoints. Manage incidents and service requests through Autotask PSA, ensuring accurate updates and SLA compliance. Assist with IT infrastructure upgrades, cloud migrations, cybersecurity initiatives, and new client onboarding projects. Create and maintain technical documentation, processes, and knowledge base articles using IT Glue. Deliver excellent customer service while supporting clients remotely and on-site, and contribute to mentoring junior team members. Desirable Skills Strong troubleshooting and problem-solving skills across Microsoft, networking, and infrastructure technologies. Experience administering Microsoft 365, Exchange Online, SharePoint, Teams, Intune, and Entra ID environments. Knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, VPNs, and TCP/IP networking. Experience using Datto RMM, Autotask PSA, IT Glue, remote support tools, and backup solutions. Excellent communication, documentation, customer service, and stakeholder management skills. Personal Qualities Customer-focused with a professional and approachable manner. Organised, detail-oriented, and able to manage multiple priorities effectively. Takes ownership of issues and sees tasks through to successful completion. Works well independently while also contributing positively as part of a team. Proactive, adaptable, and enthusiastic about learning new technologies and developing skills. Entry Requirements an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Working Hours Working hours: Full-time, Monday to Friday (typically 37.5-40 hours per week) Benefits Competitive salary dependent on experience. Ongoing training and professional development opportunities. Exposure to a wide range of technologies, projects, and client environments. Future Prospects 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About the Company Immersive IT is a growing Managed Service Provider (MSP) delivering IT support, cybersecurity, cloud solutions, Microsoft 365 services, infrastructure projects, and strategic IT consultancy to organisations across Essex and the South East. The company prides itself on delivering exceptional customer service, innovative technology solutions, and proactive support that helps clients achieve their business goals. How to apply To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.