Job Description
You’ll support colleagues across the business with day-to-day administration, customer communication, document management, data entry and operational tasks. You’ll work in a professional, technology-focused environment and gain an insight into international payments, foreign exchange and financial services.What you'll do at workAs a Business Administration Apprentice, your responsibilities will include:Providing general administrative support across the business.Managing and organising documents, records and business information.Maintaining accurate client and company records.Responding to emails, correspondence and telephone enquiries.Supporting customer and client administration.Helping coordinate meetings, appointments and internal communications.Preparing spreadsheets, reports, presentations and other business documents.Inputting, updating and maintaining information on internal systems and databases.Supporting the onboarding and administration of new clients and business partners.Assisting colleagues with day-to-day operational tasks and follow-ups.Monitoring outstanding actions and helping ensure tasks are completed on time.Communicating professionally with clients, partners and colleagues.Handling confidential information in line with company procedures.Supporting compliance, data protection and information security processes.Assisting with business projects and other administrative activities.Working collaboratively with colleagues across different areas of the business.You’ll also gain an understanding of how international payments, foreign exchange and financial services operate within a technology-driven business.About youThis role would suit someone who is interested in developing a career in business administration, office administration, operations, customer service or financial services.We’re looking for someone who:Has good written and verbal communication skills.Is organised and reliable.Has good attention to detail.Is comfortable using computers and willing to learn new software and systems.Can manage multiple tasks and prioritise their workload.Has a professional approach when communicating with customers and colleagues.Can work independently and as part of a team.Is trustworthy when handling confidential information.Is willing to learn and develop new skills.Can take responsibility for completing tasks and meeting deadlines.Has an interest in business, administration or financial services.Previous office or financial services experience is not essential. The apprenticeship provides on-the-job training, so the focus is on your attitude, potential and willingness to learn.Essential skillsCommunication skillsOrganisation skillsIT and computer skillsAttention to detailTime managementTeamworkCustomer serviceAbility to prioritiseWillingness to learnDesirable skillsInterest in financial services or business operations.Previous administration or office experience.Experience using Microsoft Office.Experience working with customers or members of the public.