IT Engineer Apprentice

Velociti Solutions provides innovative digital transformation solutions and specialist consultancy in operational efficiency, safety and customer service excellence. With deep sector knowledge gained over 30 years, we are trusted by transport authorities, bus operators and rail operators worldwide. Our software spans planning and scheduling, control room and incident management, safety and compliance, customer information and commercial analytics for bus and rail operators and transport authorities, along with Asset Management. Role purpose As an Apprentice IT Engineer, you will support Velociti Solutions’ IT systems, gaining practical experience and developing the technical skills required to become a Junior IT Engineer. Key responsibilities Assist with installation and configuration of computer systems, networks, mobile devices, and cloud services under supervision. Support the management of user accounts and group access within Microsoft Entra ID under the direction of senior team members. Assist in the maintenance of the Microsoft 365 environment, learning to manage licensing, Teams, SharePoint and Outlook services. Support mobile device management and deployment via Microsoft Intune. Contribute to endpoint security maintenance and monitoring under guidance. Log and manage incoming support incidents via the helpdesk portal, Teams, email and telephone using Zendesk. Diagnose and resolve hardware, software and network issues reported by employees, escalating complex cases to senior team members with detailed information. Provide timely updates to employees throughout the resolution process. Learning and professional development Document technical issues, solutions, and processes to build organizational knowledge and support your learning. Participate in formal apprenticeship training and development activities to achieve the Level 3 Information Communications Technician (ICT) apprenticeship standard. Seek feedback from senior team members and apply learning to improve technical knowledge and professional performance. Skills, knowledge and experience A genuine interest in IT and technology, with motivation to learn and develop technical skills. Basic understanding of computer systems, networks, and IT troubleshooting principles (or willingness to develop these). Interest in IT security and data protection best practices. Strong problem-solving and troubleshooting mindset. Clear communicator who can explain technical issues to non-technical colleagues. Customer empathy and patience when supporting employees. Attention to detail in logging and documenting technical issues. Reliable and professional in approach, with commitment to learning and development. Team player who values collaboration and knowledge-sharing. Familiarity with Microsoft Windows and Microsoft 365 applications (desirable). Work collaboratively with the IT Operations team, other departments, and third-party suppliers under supervision. Contribute to the team's knowledge-sharing c