IT Helpdesk Analyst Higher Apprenticeship - Aberdein Considine

Launch your IT support career with Aberdein Considine! Earn while you learn, solve technical issues, support colleagues and build practical skills across systems, hardware and software. The Role Start your IT Support career with Aberdein Considine! The IT Helpdesk Analyst will be responsible for delivering a high-quality service in line with the firm’s policies and procedures. They will consistently demonstrate values driven behaviour by showing genuine care for clients and colleagues, striving for excellence through going above and beyond and fostering a culture of collaboration and teamwork. Responsibilities Providing effective 1st line technical support by diagnosing, resolving and escalating technical issues or bugs appropriately Assist with troubleshooting, maintaining, developing and enhancing key systems or applications Assist with maintaining and improving existing systems to ensure reliability and performance Installing, configuring, developing and supporting IT assets (software and hardware) to ensure users are equipped to perform their roles effectively Working collaboratively between specialised IT teams to maintain agreed service delivery standards Maintaining accurate and up-to-date technical documentation for processes, common tasks, applications, integrations and changes Required Skills Driving licence Ability to think logically and systematically Strong customer service skills Newly qualified or demonstrable experience in applicable IT Excellent written and verbal communication skills Excellent organisational skills High levels of accuracy with an eye for detail Customer service driven approach to working is imperative Logical and methodical approach to troubleshooting Working Hours Monday to Friday, 8:45am - 5pm Benefits Pension Life assurance Private medical 35 days holidays Flexible working Future prospects 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. How to apply To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.