Job Description
The Claims Handling team provides an outsourced managed claims service handling professional indemnity schemes on behalf of leading insurers. The team provided significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm’s insurance business and future strategy.The main responsibilities will be assisting team members with administrative tasks including:Opening new matters and inputting data into the claims management systemSending acknowledgementsConducting conflict searchesAssisting with diary managementEnsuring that all basic administrative tasks are completed accurately and timely, i.e. filing, scanning, making / receiving telephone calls, dealing with enquiries etc.Dealing with financial matters, for example arranging and processing payments, dealing with billing and accounts queries, recording and updating financial information etc.Capturing and collating required Management Information – for performance management, client reporting, Service Level Agreements etc.Liaising with insurers and brokers to request full policy informationEnsuring policies, proposal forms and schedules are properly filedManagement of centralised mailboxesProviding excellent customer service at all times