Job Description
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.Promotion: assisting with the sale of accessories and service plans.We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.