Apprentice Service Desk Co-Ordinator

Duration 12 months Advert opening date 11/08/2026 Advert closing date 01/09/2026 We are seeking an Apprentice Service Desk Co-ordinator to help support our Customers & Engineers on a daily basis You will be working in a busy Service Desk Department to ensure we keep our customers equipment operation. The successful candidate will be able to react quickly to situations and multi-task with strong communication skills. ABOUT THE ROLE This is a varied role dealing with Customers & Engineers on a daily basis, in a busy Service Desk Department. The key responsibilities for this role include; Logging Call Outs from Customers Ensuring that we have the correct paperwork from Customer Checking our system to clarify works status as new job / ongoing works Scheduling Engineers Work E-mailing Engineers work for next day Ensuring they have parts / van stock to complete works Dealing with Customer queries & updating Customers on Job Status Preparing Weekly Update Spreadsheet for Larger Customer E-mailing / Calling Customers to update on Parts ETA / Job Completion Downloading information for completed jobs from engineers Matching e-mail received from Engineers to Job Paperwork Moving Job forward to next relevant step in Job completion process E-mailing Engineers Job Sheets to Facility Management Customers Checking engineers paperwork & preparing for invoicing Checking Job Sheets & Expense Claims against Engineers Weekly Timesheets to ensure all Paperwork received & completed Matching Job Sheets to Job Paperwork Preparing completed jobs for invoicing Managing Large Jobs & Projects Ensuring that all Equipment / Parts required are ready for start of projects Liaising with Customers to ensure that site access / assistance is arranged Liaising with any Subcontractors Entry requirements GCSE’s A-D grade in Maths and English or Functional Skills Level 1 and Level 2 Training to be provided Apprentices will be required to attend training at least once a week either via remote opnline class or at our Harrow or Hayes Campuses completing necessary mandatory training and units associated with the apprenticeship. Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes. The apprentice will be required to complete: QCF Framework Employment Rights and Responsibilities Skills, Knowledge and Behaviours Standard and End Point Assessment Functional Skills in English, Maths and ICT (if required) Other training will be provided by the employer as required to enable the fulfilment of the job role. Things to consider We will offer assistance in travel costs to the apprentice whilst undertaking the apprenticeship. Skills required Array Future prospects Permanent role and progression within the Company Easy Apply (EA) Not Going to Uni will supply your email address to the employer as part of the process. Not Going To Uni and the employer will never ask for money or financial gain for an interview or applicati