IT Support Apprentice

Certum Limited are looking for an apprentice to join their rapidly expanding team. They are a Managed Service Provider based in Glasgow, providing IT support to a wide range of different customers throughout different vertical markets within Scotland and the UK. They mainly work with the Microsoft stack. This is a great opportunity to join an IT Support team. Certum have a fantastic history of developing apprentices - supporting them with their learning and allowing them to grow into more senior roles. You will work within a hybrid role and gain exposure to different elements of the company, from being field based and working within the Helpdesk support team. This will mean that you will require a full UK driving license. In this role you will be learning and growing your IT knowledge and experience rapidly in conjunction with the IT apprenticeship course work. If you have a highly driven attitude this will kick start your IT career! Responsibilities: Providing technical support for incoming queries relating to software, hardware and networking remotely and on-site Recording all communication and undertaking in our ticketing system, making sure all of your tickets are fully up to date with relevant notes Updating our centralised documentation platform to reflect any changes to customers networks or services Answering customer phone calls and logging support tickets into our helpdesk platform Responding to all tickets and incidents within the agreed SLAs Picking up and managing your own ticket/workload Building PCs, laptops and other end user hardware Updating and maintaining client and internal documentation What we are looking for: Must hold a full UK driving license Basic understanding of technology/business technology Strong problem solving skills Good customer service skills Strong organisation skills Excellent communication skills Working week: 37.5 hours per week, Monday to Friday, 9am - 5.30pm Benefits: 20 days a year holiday plus 8 bank holidays. This rises to 25 days holiday plus 8 bank holidays after 2 years’ service Membership in the company health insurance scheme after 2 years’ service Company pension Study materials and exams provided If you are ready to take the next step your IT career, then this will be right for you! Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable