AI Business Operations Apprentice

Integrated Fire Safety Systems Ltd is a UK-based fire protection contractor that specialises in the design, installation, commissioning, and maintenance of integrated fire safety systems. About the role: This role is a hybrid of executive support and digital transformation. You will be responsible for deploying AI tools to manage complex technical correspondence and identify high-margin business opportunities. As a Level 3 Apprentice, you will spend 20% of your time in off-the-job training, learning how to implement organizational digital transformation, data security, and AI prompt engineering, which you will then apply directly to our fire safety operations. Responsibilities: AI-Driven communication management: Inbox architecture: Use AI to filter, tag, and organize the MD's emails, ensuring that technical queries regarding gas suppression or water mist systems are prioritized Intelligent drafting: Draft responses that reflect the MD’s professional tone, ensuring all technical references (such as the relevant British Standards and contract law) are accurate and contextually appropriate Workflow distribution: Efficiently route enquiries to the correct internal teams, ensuring no "aged" enquiries or debtor communications are missed Strategic business growth: Market mining: Utilize AI prospecting tools to identify new clients within the UK construction and FM sectors who require specialist fire protection Profitability targeting: Focus outreach efforts on our most profitable product lines, specifically driving new business for fire sprinkler and gas suppression systems Database enrichment: Maintain and grow the CRM service base, ensuring we are capturing the full lifecycle value of every contractor and contact in our network utilising the in-built AI functionality Compliance & efficiency: Regulatory monitoring: Assist in tracking changes to UK legislation and JCT contract law to ensure outgoing communications remain compliant Process automation: Identify repetitive administrative tasks that can be automated using AI to free up the MD’s time for high-level decision-making You will need the following skills: Tech-forward mindset: You should be an early adopter of AI tools (like Gemini, ChatGPT, Claude, or automation platforms) and eager to explore how they can be applied to a specialist engineering business Exceptional literacy: Strong written English is vital. You must be able to adapt your writing style to match the MD’s voice and handle complex industry terminology with precision Analytical thinking: You can look at a data set or a client list and logically determine where the highest value lies Organization & reliability: You must be comfortable working with reminders and diaries, ensuring that no detail—no matter how small—falls through the cracks Confidentiality: You will be handling sensitive business and personal data; discretion is a non-negotiable requirement Interest in engineering: A natural curiosity about how things work will help you