Job Description
Job summary
Are you a highly organised, customer-focused individual who thrives in a fast-paced environment? We are looking for a professional and compassionate Receptionist to join our busy Emergency Department (ED) Paediatric team at St Peter's Hospital.
As the first point of contact for patients, relatives and visitors, you will play a vital role in ensuring people receive a friendly, efficient and supportive experience during what can often be a stressful and challenging time.
This is an exciting opportunity to work within one of the Trust's busiest services, making a real difference to patient care while developing your administrative and NHS experience.
Main duties of the job
Welcome and register patients attending the Emergency Department.Provide a professional reception service to patients, relatives and healthcare professionals.Manage telephone enquiries and direct queries appropriately.Maintain accurate real-time patient records using Cerner and other Trust systems.Book follow-up appointments and arrange patient transport where required.Monitor patient pathways and support the department in meeting key performance targets.Liaise with nursing, medical and multidisciplinary teams to support safe and effective patient care.Support clinicians and managers with a range of administrative duties.Respond professionally to challenging situations while maintaining excellent customer care.