Job Description
Job summary
We are looking for an organised and resilient Reception Supervisor to join our team. This role follows a contracted working pattern of Monday and Tuesday, 8:00am to 2:00pm, and Wednesday, Thursday and Friday, 12:30pm to 6:30pm.
As Reception Supervisor, you will play a key role in supporting our reception team, coordinating daily front-desk operations, and helping to ensure our patients receive a positive and accessible experience. Alongside mentoring and supporting colleagues, you will lead by example and contribute to a welcoming, patient-focused environment.
As part of a collaborative team, flexibility is important. From time to time, you will work closely with management to provide reception cover across our opening hours during periods of annual leave, absence, or increased service demand
Main duties of the job
KEY RESPONSIBILITIES
To work as an effective leader of the practice reception by providing a clear guidance on role and responsibility of all team members.
The reception manager will also work as part of the management team to ensure that the image of the practice is as professional as possible.
Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within an efficient, safe and effective working environment.
KEY REQUIREMENTS
Good Standard of general education
Experience of working within a General Practice Reception environment
Practical experience of working with others
Ability to handle situations of potential conflict