Job Description
Job summary
This is a key role within our multidisciplinary team, supporting clinicians by ensuring incoming clinical correspondence is reviewed, processed and accurately recorded. You will identify relevant clinical information, update patient records and ensure correspondence is directed to the right person or team.
The role will suit someone who enjoys working with detailed information, follows processes carefully and can use their judgement to identify what can be safely managed and what needs clinical input. You will help reduce unnecessary GP workload while recognising when something is outside your remit and needs to be escalated.
Day-to-day work may include reviewing hospital letters, investigation results and other clinical correspondence, extracting and coding relevant information, updating patient records, filing documentation and directing tasks to the appropriate team. You may also support note summarising and other activities that maintain clear, accurate clinical records.
Accuracy and patient safety are at the heart of this role. You will need to manage your workload, follow practice and national guidance, and know when to seek advice from a GP, supervisor or manager.
By ensuring clinical information is handled accurately, promptly and safely, you will help our clinicians work effectively and support patient care.
Main duties of the job
As a Clinical Administrator, you will help keep the practices clinical and administrative processes running smoothly. Your main duties will include processing incoming clinical correspondence, accurately updating patient records, reviewing and coding clinical information, and ensuring information is directed to the appropriate team member.
You will support the processing of hospital and clinic letters, results, safeguarding information and electronic data, as well as summarising new patient records, supporting registrations and managing out-of-area correspondence.
Working closely with the clinical team, you will identify and escalate complex or sensitive issues appropriately and support effective communication across the practice. You will also contribute to team meetings and training and help new colleagues learn practice processes. High standards of confidentiality, information governance and accuracy are essential.