Job Description
Service Management Architect - London - Hybrid Working Service Management Architect with excellent experience in service architecture, service design, and service transition is required by a leading law firm in central London. If you have experience in ITIL and TOGAF then this would be a bonus but not essential This Service Management Architect role is a brand new position, to work in an immature architecture environment and bring it to the level needed. You will have huge scope in this role, so a great time to join. This role will start off as operational governance and progress through to strategy Experience required: Worked as an Architect in Service management, Service architecture, Service Design and Service transition Ability to further modernise service operations throughout the business Business architecture experience Transitioning from a service model to a platform and product model experience Broad technology experience around Service Architecture, in designing services in cloud, hybrid, and on-prem environments. As the Service Management Architect, you must know what good looks like. This role is Pragmatic over theoretical, so you must have lived the experience of Service Transitions, design and architecture. The ability to influence and take people on the journey with you is also key Role Duties: Design and govern end-to-end technology services, ensuring alignment with enterprise standards, scalability, supportability, and operational effectiveness. Define service ownership, governance, support models, SLAs, KPIs, and operational processes in collaboration with business and technology stakeholders. Partner with architects, product, platform, engineering, and service management teams to embed full lifecycle support and continual service improvement. Lead service design standardisation, including documentation, templates, and service management frameworks such as ITIL and TOGAF. Align technology services with business ca