Job Description
Customer Liaison Officer Location: Wirral Contract: Full-Time Temporary 3 Months with Potential for Further Work Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. Due to continued growth, our client is seeking an experienced Customer Liaison Officer to join their team in Wirral on an initial 3-month temporary contract, with potential for further work. Overview of the Role As a Customer Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. You will work closely with site teams, clients, subcontractors, and local stakeholders to help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents throughout the project. Identify vulnerable residents and any additional support requirements. Respond professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works and recording property information and photographs where required.