Job Description
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Housing Officer Based at Birmingham - covering Birmingham, Solihull and Sandwell areas £34,235 per year plus £600 car allowance (pro rata) 37.5 hours per week, Monday to Friday; 9am - 5pm Temporary position for up to 6 months We have an opportunity for two Housing Officers to join our dedicated West Midlands Housing team of seven, based in the Birmingham area. The roles will mainly cover Birmingham, Solihull and Sandwell, although occasional cover may also be required across Dudley, Walsall and North West Leicestershire. You'll be responsible for providing a high-quality housing management service, responding to the needs of our customers and local communities. You'll work with customers to resolve issues, find practical solutions and help improve the services we provide. The role includes a mix of lone and joint working with colleagues and external partners, with regular visits to customers in their homes and communities. The role of Housing Officer will include: Providing clear, practical advice and support to tenants and leaseholders about their rights and responsibilities Responding to enquiries and resolving issues around tenancies, leases, service charges and occupancy Building positive relationships with residents, listening to their views and involving them in improving services and their local communities Regularly visiting properties and estates, identifying issues and helping to maintain safe, clean and well-managed