Job Description
Job summary
Package Description: As part of our continued development at HCRG Care Group, we are seeking a detailoriented and technically proficient Clinical Systems Technician to support and maintain our portfolio of clinical systems and supporting technologies. This role sits within the Technical Support Team, with a key focus on delivering subject matter expertise for TPP SystmOne from a clinical systems support perspective. You will play a vital role in supporting complex SystmOne incidents, configuration queries, recordmanagement activity, and workflowrelated issuesensuring consistent, highquality support across the organisation. In addition to SystmOne responsibilities, you will also be trained to support our Hybrid Mail services. Following completion of training, you will become the organisational Subject Matter Expert for Hybrid Mail support, providing specialist advice, secondline support, and acting as a central point of contact for all Hybrid Mailrelated issues. This is a customerfacing role requiring excellent communication skills, a methodical approach to problem solving, and the ability to maintain clear, accurate records of all actions undertaken. You will be based at a local office dependent on your location with remote supported to aid a healthy work-life balance. Occasional travel is expected to sites within the allocated areas and beyond as required. What You'll do: Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions. Contribute to the development of a detailed Knowledge Base to support end users, under the direction of the Clinical Systems Compliance Lead.
Main duties of the job
As part of our continued development at HCRG Care Group, we are seeking a detailoriented and technically proficient Clinical Systems Technician to support and maintain our portfolio of clinical systems and supporting technologies. This role sits within the Technical Support Team, with a key focus on delivering subject matter expertise for TPP SystmOne from a clinical systems support perspective. You will play a vital role in supporting complex SystmOne incidents, configuration queries, recordmanagement activity, and workflowrelated issuesensuring consistent, highquality support across the organisation. In addition to SystmOne responsibilities, you will also be trained to support our Hybrid Mail services. This is a customerfacing role requiring excellent communication skills, a methodical approach to problem solving, and the ability to maintain clear, accurate records of all actions undertaken. Occasional travel is expected to sites within the allocated areas and beyond as required.