Job Description
Job summary
We are seeking an organised and motivated Band 3 Administrator to join the Experts at Hand service, supporting Childrens Occupational Therapy and Speech and Language Therapy teams across Warrington and Halton. You will provide responsive, high-quality administrative support that helps clinicians deliver coordinated care for children, young people and families. This varied role requires excellent communication, strong digital and organisational skills, attention to detail and the ability to manage competing priorities across multiple teams and locations. You will work closely with clinical and administrative colleagues and contribute to the effective day-to-day running and continued development of this innovative service.
At North Cheshire and Mersey NHS Foundation Trust, our values of Kind, Open, Fair and One Team guide how we work every day. As a Band 3 Administrator within the Experts at Hand service, you will demonstrate these values by providing efficient, responsive administrative support to the Childrens Occupational Therapy and Speech and Language Therapy teams across Warrington and Halton. You will communicate professionally with colleagues, children, young people, families and partner agencies, support equitable access to services, and work collaboratively across teams to help deliver a coordinated and positive experience.
Main duties of the job
As a Band 3 Administrator within the innovative Experts at Hand service, you will provide effective and responsive administrative support to the Childrens Occupational Therapy and Speech and Language Therapy teams across Warrington and Halton.
You will undertake a range of administrative duties, including responding to enquiries, managing correspondence, maintaining accurate electronic records, arranging appointments and meetings, preparing documents and supporting the coordination of training, consultation and other service activities.
Working across multiple teams and locations, you will communicate professionally with clinicians, education staff, families and partner agencies, ensuring information is handled accurately and confidentially. You will organise and prioritise your workload, respond appropriately to changing demands and help maintain efficient administrative processes across the service.
You will also support service monitoring and continuous improvement by accurately recording activity, collating feedback and performance information, and assisting with reports that demonstrate the reach and impact of the Experts at Hand service for children, young people, families and education settings.
Job description
To provide a high standard, comprehensive administrative and clerical support to Speech and Language Team
To provide a customer focused approach to the users of the service including patients/therapists/other professionals and external organisations
To be the first point of contact for the SALT Team providing a professional and proactive approach
Coordinate and update wait lists and diaries for the department
Duties and Responsibilities:
To act as first point of contact for all users of the service, responding to telephone/email/tasks and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, relaying of messages from internal and external sources, taking action as appropriate. These enquiries may requirethe job holder to have extensive knowledge of the clinical services they support, liaising with internal services and partner agencies regularly
Manage complex queries from parents and other professionals
To communicate with users of the service in an understanding way where there are support needs, a cultural or language difficulty or where English is an additional language
To be responsible for maintaining, developing and managing all aspects of secretarial support clinically and/or administratively and maintain confidentiality at all times
Full Job Description Attached.