Job Description
Job summary
We are looking for a motivated and flexible medical receptionist to join our busy practice. We have a 25 hour post over 5 days Monday - Friday . You will be responsible for all reception duties; face to face and telephone care for patients, staff and visitors, and some administration duties. You will need excellent customer service and communication skills. Flexibility with regards to working hours and be able to work weekends on a pro rota basis will be essential for this post. A background in primary care or NHS administration is desirable though not essential as training is available. The ability to remain calm and work under pressure, along with experience of working with the public in a customer service environment is essential.
The candidate will be available to work weekends pro rota.
One day is never the same, the role requires someone with exceptional communication skills, good customer service knowledge and the ability to interact well with a wide range of personalities. It is a busy Medical Centre; therefore the ability to work under pressure is a must.
The role will vary from, front house reception, administrative duties and telephony duties.
Experience in a similar setting is advantageous but full training will be provided for the right candidate.
Our core strategy is excellent patient care and continuous employee development.
It's an exciting time to join the team!
Main duties of the job
Ensure an effective and efficient reception service is provided to patients and any
other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
non-disruptive manner
Explain practice arrangements and formal requirements to new patients and
Processing and distributing incoming and outgoing mail hardcopy and electronic
Maintain telephone performance standards
Enter requests for home visits onto the computer for referral to the Duty Doctor,
ensuring careful recording of all relevant details
Process repeat prescription requests
Action administrative responsibilities accurately and in a timely manner
services, accept payment and issue receipts for all payments
Computer data entry / data allocation and collation; processing and recording
information in accordance with practice procedures
Providing clerical assistance to the practice as required including word/data
processing, filing, photocopying and scanning
Keep the waiting room and reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager Any other delegated duties appropriate to this post Will be required to work at other sites. Weekend and Bank Holiday working required.
Job description
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgment and communication skills to ensure that patients with
no prior appointment but who need urgent consultation are seen in a logical and
non-disruptive manner
Explain practice arrangements and formal requirements to new patients
Processing and distributing incoming and outgoing mail hardcopy and electronic
Maintain telephone performance standards
Enter requests for home visits onto the computer for referral to the Duty Doctor,
ensuring careful recording of all relevant details
Process repeat prescription requests and ensure that they are ready for collection
by the patient within 48 hours, either on the computer or manually
Action administrative responsibilities accurately and in a timely manner
Inform patients of relevant charges for private (non-General Medical Services)
services, accept payment and issue receipts for all payments
Computer data entry / data allocation and collation; processing and recording
information in accordance with practice procedures
Providing clerical assistance to the practice as required including word/data
processing, filing, photocopying and scanning
Keep the waiting room and reception area, notice-boards and leaflet dispensers
tidy and free from obstructions and clutter
Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager Any other delegated duties appropriate to this post Will be required to work at other sites. Weekend and Bank Holiday working required.