Job Description
Job summary Main area Admin & Clerical Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 199-8326785-RB-CH Employer Croydon Health Services NHS Trust Employer type NHS Site Croydon University Hospital Town Croydon Salary £30,630 - £32,346 per annum (pro rata) incl HCAS (Outer) Salary period Yearly Closing 08/11/2026 23:59 Employer heading Assistant Patient Pathway Co-ordinator CDC Band 3 Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow. Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough. We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care. Join us and be a part of the team that is making Croydon proud. #choosecroydon Job overview Band 3 Assistant Patient Pathway Coordinators for Purley and New Addington Community Diagnostic Centres This is an exciting opportunity to develop your administrations skills and work within a busy Team. You will work as the part of the Cardiology Diagnostics Booking Team arranging appointments for patients and helping with phone queries relating to the patient's pathway of care, working alongside Cardiac Physiologists, Consultants and administrative colleagues. The post holder will be responsible for answering patient queries via telephone, and email, booking clinical appointments, ensuring capacity is appropriately used, problem solving and liaison with Clinicians. Interview Date TBC Main duties of the job The post holder will be the point of contact for all administrative issues relating to patients’ Cardiology diagnostic tests. The post holder will work as part of a multi-disciplinary Point of Delivery team, and will provide support in the proactive management of the patient pathway for Cardiology diagnostic testing, ensuring the entire pathway is managed smoothly. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered. Working for our organisation Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a