Job Description
Job summary
We are looking for someone to join our friendly admin team for 32 hours per week.
Care Co-Ordinator / Medical Administrator is a key front-line position responsible for managing the first impressions of the practice. This role involves greeting patients, managing communication between patients and medical staff, and facilitating patient access to appropriate healthcare services efficiently. Care Co-Ordinator / Medical Administrator plays a crucial role in guiding patients through the complexities of healthcare interactions, ensuring they receive timely and appropriate care.
Key responsibilities include scheduling appointments, managing patient records, answering phone calls, and providing patients with information about healthcare services. Care Co-Ordinator / Medical Administratorwill ensure that all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. This position requires excellent communication skills, strong organisational abilities, and a patient-centric approach to service delivery.
Main duties of the job
Patient Interaction and Support:
Front Desk Management
Appointment booking
Telephone Enquiries
Administrative Responsibilities:
eConsultations.
Patient Records Management
Summarising
Coding and scanning
Any other administrative work as required.
Communication and Coordination:
Care Navigation
Facility Support:
Resource Management
Safety Protocols
Quality Improvement:
Feedback Collection
Service Enhancement Initiatives
Professional Development:
Training Participation
Miscellaneous:
The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.
Job description
A wide range of patient facing services and administrative duties.
Full job description can be found under supporting information.