Customer & Service Excellence Industrial Placement

As the UK's best high-street banking provider for customer service, our Customer & Service Excellence Industrial Placements give you the opportunity to make a meaningful difference to customers from day one. Choose from Retail, Mortgages or Business Banking. You’ll follow a tailored learning pathway designed to build the skills you’ll need for the future of financial services. Through digital learning, interactive workshops, insights from leaders and industry experts, and hands-on experience in your role, you’ll have plenty of opportunities to put your learning into practice. You’ll also learn alongside colleagues from across Nationwide, helping you build your network and understand more about how our business works. We’ll support your development through structured learning, personalised development and hands-on experience, helping you grow with confidence. Looking for a rewarding career in banking? Good things this way. Location At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, based at our Swindon. London, Bournemouth or Northampton offices. What you'll be doing on our Customer & Service Excellence Industrial Placement Our Customer & Service Excellence Industrial Placement is a 12-month programme designed to combine practical experience, professional development and real workplace learning. Your placement begins with induction, development support and structured learning designed to help you settle in, build confidence and understand the role you'll be performing. Alongside this, you'll join a collaborative project with other Industrial Placement students from across Nationwide. Development workshops run throughout the placement, helping build professional skills, grow confidence and prepare you for your next career step. This isn't a placement spent watching from the sidelines. From day one, you'll contribute to meaningful work while receiving the support needed to learn and grow. Throughout the placement, you'll gain hands-on experience while following a personalised learning pathway tailored to your role. Mentoring, development sessions and support from experienced colleagues will help you continue building your skills and confidence. This placement gives you the opportunity to experience three different areas of the business, all connected by a shared focus on customers. A placement in a customer-facing team will provide first-hand experience of supporting customers and understanding their individual needs. Time in a business support team will help you see how colleagues behind the scenes enable great customer experiences. A placement in a change and delivery environment will introduce project activity and how customer services continue to evolve and improve. No two days are exactly the same. Activities could include speaking with customers, understanding their needs, responding to queries, helping find solutions, collaborating with colleagues, reviewing customer feedback and identifying opportunities to improve services and processes. Through your placements, you'll develop practical customer service skills alongside valuable professional capabilities, including: Customer-first thinking Active listening and effective questioning Building trust and strong relationships Supporting customers experiencing vulnerability Problem solving and decision making Managing sensitive conversations Collaboration and teamwork Customer journey understanding Using feedback and insight to improve services The programme also provides valuable insight into operational processes and the challenges faced by customer-facing teams. Along the way, you'll develop confidence, resilience and judgement while helping deliver fair outcomes for customers. The pace of work varies depending on the team and placement. You'll learn how to adapt to changing priorities, respond to customer needs and balance different demands while maintaining high service standards. Successful completion of the placement may help shape future career choices and could provide a route into our Customer & Service Excellence, Product, Change & Delivery, or Business Operations & Improvement Development Programmes. Who we're looking for on our Customer & Service Excellence Industrial Placement We're looking for curious, motivated people who enjoy working with others, solving problems and learning new skills. You'll share our determination to push for better and put customers first in the decisions you make. Whatever your route, this placement will help you gain valuable experience while exploring where a future career in customer service and customer operations could take you. To succeed on our Customer & Service Excellence Industrial Pla