Medical Secretary / Medical Receptionist

Job summary

Yelverton Surgery is looking for a friendly, organised and motivated Medical Secretary/Medical Receptionist to join our team.

The successful candidate will provide essential administrative and secretarial support to our GPs and wider practice team, helping to ensure the smooth running of our busy GP surgery.

This is a rewarding opportunity to become part of a supportive team and make a positive difference to our patients and local community.

Main duties of the job

The main duties of the role will be to provide comprehensive secretarial and administrative support to the GPs and practice team at Yelverton Surgery.

Responsibilities will include typing and preparing medical correspondence, processing referrals, managing incoming and outgoing communications, maintaining accurate patient records and handling confidential information in accordance with practice policies.

The role will also include some reception duties, such as welcoming patients, answering telephone calls, arranging appointments and assisting with general patient enquiries when required.

The successful candidate must be organised, reliable, approachable and professional, with good communication skills, attention to detail and the ability to maintain patient confidentiality at all times.

Job description

The following are the core responsibilities of the medical secretary/receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Providing efficient and confidential secretarial and administrative support to GPs, clinicians and the wider practice team.
• Preparing, typing and processing clinical correspondence, referral letters, reports and medical documentation accurately and promptly.
• Processing and managing hospital and specialist referrals, ensuring appropriate information is included and referrals are sent within required timescales.
• Monitoring and following up referrals, appointments, investigations and clinical correspondence where appropriate.
• Managing incoming and outgoing correspondence, including hospital letters, consultant reports and other clinical communications.
• Maintaining accurate and up-to-date patient records, ensuring information is recorded appropriately and in accordance with practice procedures.
• Using the practice clinical system, EMIS Web, to record, retrieve and process patient information.
• Handling sensitive patient information with a high level of confidentiality, discretion and professionalism, in accordance with GDPR and practice policies.
• Communicating with hospitals, consultants, community services, patients and other healthcare professionals regarding referrals, appointments and correspondence.
• Responding to telephone and written enquiries professionally and directing queries to the appropriate clinician or member of staff.
• Supporting GPs and clinicians with administrative tasks, including preparation of documentation and information required for clinics and consultations.
• Ensuring urgent correspondence and clinical information is identified and brought to the attention of the appropriate clinician promptly.
• Managing workload effectively, prioritising tasks and meeting deadlines and referral timescales.
• Supporting the wider reception and administrative team when required, including holiday and sickness cover.
• Maintaining a professional approach when dealing with patients and colleagues, demonstrating tact, sensitivity, respect and diplomacy at all times.