Job Description
Job summary
We are creating a new role at Barrington Medical Centre to provide additional support across our reception and administration teams.
This permanent, 37.5-hour post combines reception and administrative responsibilities, with a minimum of 15 hours per week supporting our reception service. The balance of duties will be directed by the Practice Manager or Reception Supervisor according to practice needs, including additional reception cover during annual leave and sickness.
You will support a range of practice functions, sharing duties with colleagues according to workload and practice needs. These may include referrals, summarising patient records and administrative support for medical students and GP trainees. You will develop skills across the administrative team and provide support where needed.
We are looking for someone who notices what needs doing and takes initiative. You will need sound judgement, good organisational skills and the ability to work accurately to targets and deadlines.
Main duties of the job
Help patients with appointments and queries received in person, by telephone and online.
Maintain the appointment system and guide patients to appropriate services.
Process prescription requests in line with practice procedures, referring queries to the appropriate clinician when required.
Respond to requests from patients, colleagues and external organisations, passing queries to the appropriate team when needed.
Share administrative duties with colleagues including referrals, summarising records, clinical coding and support for medical students and GP trainees.
Register new and temporary patients and update patient details.
Process incoming and outgoing patient records.
Scan, process and route workflow documents and correspondence.
Carry out system searches and support patient invitations and recalls.
Learn the basics of Quality and Outcomes Framework (QOF) administration and support the team with monitoring.
Become familiar with the practices electronic processes for managing private work including medical reports, fees, invoicing and payments.
Organise and prioritise work to meet agreed targets and deadlines.
Identify outstanding tasks, take initiative and follow work through to completion.
Provide flexible support across the team, including additional reception cover during annual leave and sickness.
Maintain confidentiality and follow practice policies and procedures.
Undertake training and duties as directed by the Practice Manager or Reception Supervisor.