Job Description
Job summary
We are looking for someone to represent the practice face to face, on the telephone and through our online services. Assisting and care navigating patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner, in line with appropriate training.
Provide general assistance to the patients, visitors and practice team in a positive and friendly manner, either in person or via the telephone or electronically.
Carry out administrative duties including scanning, filing and clinical coding.
Hours required- Full and Part Time considered. Working week 37.5hrs. Shift patterns in advance between 0745am and 1845pm at present. Some potential for enhanced hours. Rotational Saturday morning shift, shared amongst the team, on current average, no more than x3 per year.
Interviews will be held as soon as possible following closing date, we may also welcome you in to do a shadowing session if you are successful to meet the team.
We reserve the right to close early due to high application volume.
Main duties of the job
Job Responsibilities:
Reception
- Welcome patients and any other visitors to the practice, ensuring a professional effective and efficient reception service is provided
- Initiating contact with and responding to requests from patients, other members of the practice team and other healthcare professionals
- Deal professionally, calmly and efficiently with emergency situations
- Handling repeat prescription requests online, by email or in person.
- Deal with all general enquiries, explaining procedures where necessary
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring relevant forms are completed and procedures followed
- Assist patients to register for access to online services
- Make appointments and guide patients to the correct medical professional
- Scanning, filing and coding of correspondence
- Dealing with correspondence from different sources including emails, post and other online services.
- Open & closing building