Receptionist

Job summary

We are looking to find the perfect fit to join the reception team at our GP Practice.

The role of the GP Receptionist is fast-paced, and can at times be very demanding, so we are looking for an individual who is confident and resilient; with a professional attitude and an empathetic manner. Excellent communication and IT skills are essential, and candidates must be highly organised and also good at multi-tasking.

Previous experience in a General Practice or healthcare setting is desirable, but not essential as training will be provided.

The position is part time, working 27.75 hours over three days

Main duties of the job

• Processing in person, telephone and online requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Providing clerical assistance to practice staff, including word/data processing, filing, photocopying and scanning.
• To act on patient requests with respect, sympathy and confidentiality.
• To deal with frustrated or upset patients in a professional manner, and to respond to any unpredictable situation that may arise.

Job description

The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration.

The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The post-holder will be an integral part of the general practice team.

Please see the attached job description for further detail.