Job Description
Job summary
We have an exciting opportunity for a friendly and enthusiastic Care Navigator to join our supportive practice team, providing fixed-term maternity cover for approximately 6 months.
Working as part of our reception and care navigation team, you will play a key role in helping patients access the most appropriate care and services and ensuring they receive a friendly, efficient and professional service.
Working pattern:
- Monday: 13:0019:00
- Tuesday: 09:0013:00
- Wednesday: 08:3013:00
The contracted hours are currently 14.5 hours per week. There may be scope for additional contracted hours in the future, subject to availability and the needs of the practice. We would therefore particularly welcome applicants who could offer flexibility to increase their hours should further opportunities become available.
Main duties of the job
The duties and responsibilities to be undertaken by members of the care navigator team include any or all of the items in the following list. Duties may be varied from time to time under the direction of the care navigator team leader, dependent on current and evolving practice workload and staffing levels:
- Opening up / locking up of the Practice premises in accordance with Practice protocols.
- Maintaining and monitoring the practice appointments system by managing patient calls appropriately
- Signposting patients to other more suitable services as appropriate
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Contact patients and external agencies as requested by members of the Primary Health Care Team
- To provide cover for members of the care navigator team during periods of sickness and annual leave changing shifts where necessary
- Taking messages and passing on information
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Job description
Main Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the care navigator team include any or all of the items in the following list. Duties may be varied from time to time under the direction of the care navigator team leader, dependent on current and evolving practice workload and staffing levels:
- Opening up / locking up of the Practice premises in accordance with Practice protocols.
- Maintaining and monitoring the practice appointments system by managing patient calls appropriately
- Signposting patients to other more suitable services as appropriate
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Contact patients and external agencies as requested by members of the Primary Health Care Team
- To provide cover for members of the care navigator team during periods of sickness and annual leave changing shifts where necessary
- Taking messages and passing on information
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Ad-hoc Duties
Whilst primarily the role of the individual is to answer incoming phone calls form patients. From time-to-time the duties and responsibilities may extend to:
- Monitor the flow of patients into consulting rooms and treatment rooms
- Processing and distributing incoming (and outgoing) mail
- Periodically checking incoming e-mails
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the petty cash book
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter