Major Works and Dispute Resolution Officer

Fraser Edward Recruitment is delighted to be recruiting on behalf of a social housing client for an experienced Major Works and Dispute Resolution Officer to join their Home Ownership Team based in Harlow on an initial one-year contract, with the possibility of extension. This is an excellent opportunity for a knowledgeable housing professional to play a key role in managing major works consultation, leaseholder recharges and dispute resolution, ensuring statutory compliance while delivering a fair, transparent and customer-focused service. Please note that the successful candidate will be required to work on-site four days per week. The Role As Major Works & Dispute Resolution Officer, you will lead on statutory consultation processes relating to major works within blocks of flats, ensuring compliance with relevant legislation and supporting the recovery of eligible major works costs from leaseholders. You will oversee the preparation and issue of statutory notices, liaise with leaseholders and contractors, manage recharging and invoicing activity, and resolve disputes and complaints promptly and professionally. You will also provide support with legal proceedings, including preparing evidence and attending court or tribunal hearings where required. The successful candidate will combine strong technical knowledge of leasehold legislation and service charge consultation with excellent communication, organisational and problem-solving skills. Key Responsibilities Lead statutory consultation processes for major works, ensuring legal compliance and supporting the recovery of costs from leaseholders. Prepare, issue and manage statutory notices accurately and within required timescales. Attend consultation meetings and explain proposed works, legal requirements and payment options clearly to leaseholders. Work collaboratively with contractors, contract administrators and internal teams to ensure accurate information, appropriate cost recov