Job Description
Hybrid - Farringdon, London/Home-based Save the Children UK has an exciting opportunity for a collaborative and motivated individual with strong supporter/customer care and engagement experience to join us as our Central Fundraising and Engagement Assistant, where you will play a key role in supporting our Regional Fundraising & Engagement teams to deliver outstanding service to our supporters during the busy Christmas period until end of February 2027. This is a hybrid role, working from our London Farringdon office 2-3 times a week. About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the role As Central Fundraising and Engagement Assistant , you will provide essential administrative and supporter care support to ensure our fundraising activity during the Christmas period runs smoothly and effectively. Working closely with colleagues in the Central Fundraising & Engagement team and Regional teams, you will help us provide excellent supporter experiences, enabling more people across the UK to actively contribute to our work through donating, volunteering, and raising awareness for children. This role requires you to come into the London (Farringdon) office 2/3 days a week. In this role, you will: Maintain oversight and accurate recording of income and expenditure for the team, including regular reporting of the performance of our supporter's online giving platforms, donation coding and tracking team expenditure. Monitor the fundraising email inbox, ensuring supporter enquiries are responded to promptly and complaints managed within agreed timeframes. Support the delivery of key festive fundraising activities, including Christmas campaigns and annual income returns. Provide administrative support to the Central Fundraising & Engagement and Regional Fundraising teams as needed. Help ensure our processes and systems deliver a consistently positive and professional experience for supporters. About you To be successful, it is important that you have: Proven experience of delivering excellent customer or fundraiser care. Strong communication skills, both written and verbal, with the ability to engage confidently with internal and external audiences. Experience of using CRM databases (ideally Salesforce). Confident IT skills, with proficiency in Microsoft Word, Excel and Outlook. Strong organisational and project management skills, with the ability to prioritise effectively. A collaborative approach and proven ability to work as part of a team. Commitment to Save the Children's vision, mission and values. What we offer you We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day. Some of the benefits you can expect include: Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement). Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave. Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back. Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions. Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more. Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications. Location & Ways of Working: The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed w