Customer Service Advisor

6 month fixed term contract with the possibility of being extended or going perm Immediate start About Our Client This business is a well-known entity in it' sector and they are looking for an experienced Customer Service Advisor to join their Warrington team. Job Description Respond to customer enquiries clearly and professionally, providing accurate information and practical next steps. Handle customer contact across agreed communication channels and ensure each enquiry is recorded correctly. Listen carefully to customer concerns and resolve straightforward issues in a timely manner. Refer complex enquiries to the appropriate colleague or team, giving them clear details to support a prompt response. Keep customer records up to date so that information is available when it is needed. Follow agreed Customer Service processes to provide a consistent experience for customers. Work with colleagues to manage enquiries effectively and maintain a reliable service. The Successful Applicant A successful 'Customer Service Advisor' should have: Experience of handling customer enquiries in a customer-facing setting. Clear written and verbal communication skills. The ability to explain information in a straightforward and helpful way. Confidence in recording customer information accurately. The ability to manage a range of enquiries and organise tasks effectively. A practical approach to resolving customer issues and identifying when to refer them. What's on Offer Fixed-term contract. Possibility to go perm or be extended. Immediate start. Excellent career prospects.