GP Practice Administrator / Medical Secretary

Job summary

What we are looking for

We are seeking someone who is not only experienced and organised but also enthusiastic about being part of a modern, evolving GP practice.

The ideal candidate will be a confident problem-solver who can think ahead, respond positively to change and recognise the important contribution that an effective administrative team makes to patient care.

You will take pride in your work, demonstrate professionalism and discretion, and be keen to support colleagues while helping us continually improve the way we work.

Hours of work are 9.30am - 6.00pm Monday to Friday. Future hours of work may change to 10.00am - 6.30pm so please bear this in mind if you are applying for this role.

Why join Ashville Medical Practice?

• Become part of a friendly, supportive and forward-thinking administrative team.
• Play an important role in supporting a practice caring for approximately 13,000 patients.
• Work within a modern primary care environment that embraces total triage and continuous improvement.
• Develop your general practice administration and medical secretarial skills.
• Contribute to a team that values collaboration, adaptability and delivering the best possible patient experience.

Main duties of the job

This is an exciting opportunity for an experienced administrator to become an integral part of our practice, supporting the day-to-day running of our services and contributing to the delivery of high-quality patient care.

The role will involve a broad range of general practice administrative duties, alongside providing medical secretarial support for one day per week. You will work closely with colleagues across the practice, helping to ensure that administrative processes run smoothly, accurately and efficiently.

We are looking for someone who is organised, proactive and comfortable working in a busy environment where priorities can change in response to patient demand and service requirements. You will be someone who embraces new ways of working, identifies opportunities for improvement and contributes positively to the development of our administrative services.

Previous experience working in general practice is highly desirable, ideally with experience using SystmOne. Medical secretarial experience would be an advantage but is not essential, as the right candidate will have the opportunity to develop their skills in this area.

Job description

General practice administration

• Provide comprehensive administrative support to ensure the smooth and efficient running of the practice.
• Manage incoming correspondence, documents and clinical information, ensuring these are processed accurately and in a timely manner.
• Maintain accurate patient records and update information on the clinical system in accordance with practice procedures.
• Support the processing, management and distribution of clinical correspondence, referrals and other relevant documentation.
• Assist with the effective management of administrative workflows within the practice's total triage model.
• Respond to administrative queries professionally and direct these to the appropriate team or individual.
• Support GPs and other healthcare professionals with administrative tasks to facilitate effective patient care.
• Maintain confidentiality and comply with information governance, data protection and practice policies at all times.

Medical secretarial duties

• Provide medical secretarial support for one day per week and cover for holidays.
• Prepare, process and manage medical correspondence and documentation.
• Support the timely handling of clinical letters, reports and other relevant communications.
• Ensure documents are accurate, appropriately formatted and processed in line with practice procedures.
• Liaise with colleagues and external organisations as required to support effective communication and administration.

Teamwork and service development

• Work collaboratively with the wider administrative and clinical teams to support the delivery of high-quality services.
• Adapt to changing priorities and service demands within a busy general practice environment.
• Contribute ideas and suggestions to improve administrative processes and patient services.
• Embrace new systems, processes and ways of working as the practice continues to develop.
• Support colleagues and contribute to a positive, flexible and supportive team culture.
• Undertake other reasonable administrative duties appropriate to the role.