Job Description
Job summary
Anlaby Surgery is a busy practice serving 4500 patients. We are looking to recruit an Experienced Care Navigator, part-time 26 hours per week. This is an exciting opportunity to join a well established and high performing practice to improve the service we offer to patients whilst supporting the GPs.
You will provide a friendly, confident and professional service to our patients. You will be able to demonstrate good communication and organisational skills. You will have the ability to work both independently and as part of a wider team; to use initiative and discretion.
Main duties of the job
The successful candidate for the Care Navigator position must be experienced, enthusiastic and organised person who is able to work flexibly and effectively as part of a team. You would have previous experience working as a Receptionist or Care Navigator in a busy environment, preferably in an NHS or medical setting but this is not essential for the right candidate. You must be IT competent, be polite with an excellent telephone manner as well as great interpersonal and face to face communication skills.
About us
Anlaby Surgery practice has 4500 patients. 1 GP Partner, 3 salaried GPs, 1 Advanced Care Practitioner, 2 practice nurses, 2 HCAs, 2 medical secretaries.
Main duties of the job
Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
Administration
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
Reception
- Receiving patients, consulting with members of practice team
- Be able to perform all reception duties as necessary
Appointments
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests
Computer
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Process repeat prescription requests in accordance with practice guidelines
Job description
We are looking for two part-time receptionists ideally 22 hours each.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.