Job Description
Job summary
Meddygfa Emlyn is looking for a Practice Receptionist to work with us for a fixed term of 12months. Good communication skills required. IT skills an advantage, however full training will be provided. Welsh speaking desirable but not essential.
Main duties of the job
The purpose of the role is to -
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
To provide general clerical support to the practice manager, doctors and health professionals.
Job description
KEY RESPONSIBILITIES
1. Provide reception desk duties as required.
2. Deal with any telephone enquiries in a respectful and friendly manner, ensuring correct details are recorded and forwarded to relevant personnel within an appropriate time scale.
3. Maintain an appointments register.
4. Relay messages and home visits to appropriate staff/GPs within an appropriate time scale.
5. Provide repeat prescriptions on request.
6. Maintain an accurate filing system both paper and electronic.
7. Keep reception area tidy and safe.
8. Provide medical administration support (including arranging appropriate follow up appointments)
9. Be aware of and maintain confidentiality through knowledge of the Caldicott guidelines.
10. Be aware of and maintain all Health & Safety Regulations.
11. Any ad hoc duties as required by the Practice Manager or Senior Receptionist.
12. Continuing education including CPR update.