Job Description
Job summary
We are seeking to recruit a Health Navigator within patient services on a bank (zero hours) contract. You will have excellent customer service and team-working skills, and ideally have experience working in a busy, people-facing healthcare environment, although training can be provided.
You will assist and direct patients in accessing the appropriate service and project a positive and welcoming image to visitors at the Practice.
You will help support reception and administrative processes within the practice and take on additional tasks as requested to support smooth and efficient workflow for the patient, clinical team and others involved in the healthcare of the patient.
You will work to agreed targets and timescales, and in accordance with Practice policies, protocols, guidelines and procedures.
Important Eligibility InformationPlease note thatBrisDoc is not able to offer visa sponsorship for this role.
Main duties of the job
- Answer incoming telephone calls within agreed timescales, ensuring a professional, prompt and pleasant manner
- Manage patient queries efficiently and effectively, signposting and prioritising in line with practice policies
- Support patients with compassion and professionalism, including those who are distressed, bereaved or unwell, in accordance with training and policy
- Remain calm and professional in emergencies, challenging situations, or when supporting distressed individuals
- Work on the clinical assessment screen alongside the on-call GP to book patient appointments
- Manage administrative tasks such as bookings, messages, and prescriptions accurately and efficiently.
- Register new patients on the clinical system accurately, including regular, temporary, immediately necessary or private patients. Complete new patient registration packs
- Take accurate and detailed messages and pass them to the appropriate person using suitable communication methods based on urgency
- Safely handle blood and urine specimens in accordance with infection control policy, ensuring they are stored correctly for collection
- Process and distribute post, print mail, and emails efficiently
- Providing clerical/administrative assistance to leadership team, including data processing, filing, photocopying and scanning.
- Accept delivery of stock supplies, checking for specific requirements (e.g. refrigeration) and acting accordingly
- Manage financial transactions in line with set protocols and practice standards