Job Description
Job summary
Job Summary
We are seeking a friendly and motivated individual to join our Reception Team.
Strong communication skills and a good working knowledge of Microsoft Word are essential. Previous experience in a patient-facing or client-facing role is highly desirable.
The Horsefair practice group is a busy and often fast-paced environment, and we pride ourselves on being a supportive and welcoming team.
This position is for 1 full time post
If you would like to join our team and meet the criteria listed above, please submit an application for consideration. Please include as much detail as possible your qualifications, full employment history, and your reasons for applying.
Practice opening hours: Monday to Friday, 8:00 am to 6:30 pm.
Brief Summary of Role:
To provide the first point of contact, via telephone and face to face, to patients and visitors to the Practice; directing them to the most appropriate service for their needs.
To undertake clerical duties as necessary and to enter relevant data onto the computer system.
To support clinicians during their surgeries; and liaise with all members of the Practice Team to ensure the efficient, effective provision of our General Practice Service
Main duties of the job
To greet patients and visitors in a friendly, approachable and empathetic manner. To listen to their requests and to direct them to the most appropriate Service.
To inform our patients of the varied services available to them at the Practice.
To book, cancel and re-arrange appointments as necessary.
To answer telephone enquiries promptly and professionally
To act as chaperone within a clinical consultation when requested
To undertake coding of clinical information and enter this on patients medical records.
To liaise with other agencies such as the ambulance service, hospital clinics, other practices and community services.
To open and distribute incoming post in line with practice procedure.
To be responsible for generating repeat prescriptions.
To be responsible for the management of patient records in line with practice procedures.