Job Description
ServiceNow SOMT Architect Duration: 6 months to Start Location: London, UK Mode: Hybrid job Experience Overall Experience: Good years in IT Service Management/IT Operations/Enterprise Monitoring Relevant Experience: Good experience in ServiceNow platform with deep focus on SOMT Job Summary We are seeking an experienced ServiceNow Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow SOMT modules. This role requires strong technical leadership, hands-on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices. Key Responsibilities Architecture & Solution Design Define end-to-end ServiceNow architecture aligned to enterprise IT Operations strategy Design scalable and resilient solutions leveraging: Service Mapping Event Management Operational Intelligence Cloud Observability AIOps capabilities Drive architectural decisions for hybrid, multi-cloud, and on-prem environments Implementation & Delivery Lead and oversee implementation of SOMT solutions across large enterprise landscapes Define integration patterns with: Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.) CMDB data sources Third-party observability platforms Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping Technical Leadership Act as Technical Authority for SOMT solutions and best practices Review and approve technical designs, configurations, and customizations Mentor developers, administrators, and consultants on SOMT architecture and standards Conduct technical workshops and design sessions with